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Frequently Asked Questions

• Q: What is the storage capacity of the ySky Portable External Hard Drive? A: The storage capacity is one terabyte. This allows you to store a significant amount of photos, videos, and files without worrying about running out of space.
• Q: What materials is the ySky Portable External Hard Drive made of? A: The external hard drive is made of metal and plastic. These materials provide durability while keeping the device lightweight and portable.
• Q: What are the dimensions of the ySky Portable External Hard Drive? A: The dimensions are approximately two point seven inches in length, one point four inches in width, and zero point three inches in height. This compact size makes it easy to carry around.
• Q: How do I back up files using the ySky Portable External Hard Drive? A: You can back up files with one touch using the dedicated app. Simply connect the hard drive, select the files, and tap the backup option to save them.
• Q: Is the ySky Portable External Hard Drive compatible with my iPhone? A: Yes, it is compatible with all iPhone models, including the latest releases. The MFi certification ensures safe and stable data transfer.
• Q: Can I use the ySky Portable External Hard Drive with my Android device? A: Yes, it has a USB-C connector that works with USB C Android devices with OTG function. This makes it versatile for different device types.
• Q: Does the ySky Portable External Hard Drive require an external power supply? A: No, it has a built-in five thousand milliamp hour battery. This allows for portable use without needing extra cables or power sources.
• Q: How do I keep the ySky Portable External Hard Drive safe? A: To keep it safe, store it in a dry place and avoid extreme temperatures. Additionally, use a protective case during transport to prevent physical damage.
• Q: What is the best way to clean the ySky Portable External Hard Drive? A: Use a soft, dry cloth to clean the exterior. Avoid using any liquids that could damage the internal components.
• Q: What should I do if my ySky Portable External Hard Drive is not recognized? A: First, check the connections and ensure the device is properly plugged in. If issues persist, try connecting it to a different device to rule out compatibility problems.
• Q: Is there a warranty on the ySky Portable External Hard Drive? A: Yes, it comes with a warranty that covers defects in materials and workmanship. Check the manufacturer's details for specific terms.
• Q: Can I take the ySky Portable External Hard Drive on a plane? A: Yes, it is safe to take on a plane. However, check with airline regulations regarding carrying electronic devices in your carry-on luggage.
• Q: How does the one-touch backup feature work? A: The one-touch backup feature allows you to back up your camera roll quickly via the app. It only saves newly added files after the first backup to save space.
• Q: Is the ySky Portable External Hard Drive suitable for storing videos? A: Yes, it is ideal for storing videos, especially for those who frequently capture high-resolution content. The large storage capacity can accommodate many videos.
• Q: Can I use the ySky Portable External Hard Drive to transfer files between devices? A: Yes, it allows easy file transfers between iPhones, iPads, USB C devices, and Windows computers. It has multiple ports for convenience.