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Frequently Asked Questions

• Q: What are the dimensions of the Tracker Device? A: The Tracker Device measures one point thirty-seven inches by one point thirty-seven inches by zero point thirty-nine inches. Its compact size makes it easy to hide in vehicles.
• Q: What is the weight of the Tracker Device? A: The Tracker Device weighs zero point twenty-five ounces. This lightweight design allows for discreet placement in various locations.
• Q: What is the battery life of the Tracker Device? A: The Tracker Device has a battery life of up to one year. It uses a CR2032 battery, which is easy to replace when needed.
• Q: How do I use the Tracker Device with Apple Find My? A: To use the Tracker Device, remove the white label from the battery to activate it. Then, download the Find My app and follow the in-app instructions to pair it with your device.
• Q: Is the Tracker Device suitable for tracking pets? A: Yes, the Tracker Device is designed for real-time location tracking of pets, seniors, luggage, and vehicles. Its versatility makes it useful for various tracking needs.
• Q: Can I use the Tracker Device outdoors? A: Yes, the Tracker Device is suitable for outdoor use. It comes with a waterproof magnetic case, allowing for secure attachment to any metal surface.
• Q: How do I ensure the Tracker Device stays functional? A: To keep the Tracker Device functional, avoid exposing it to extreme temperatures and replace the battery annually. Regularly check the device's connection through the Find My app.
• Q: Is the Tracker Device safe for children? A: Yes, the Tracker Device is safe for children as it does not store location data. However, adult supervision is recommended when used with minors.
• Q: How do I clean the Tracker Device? A: To clean the Tracker Device, use a soft, dry cloth. Avoid using liquids or abrasive materials to prevent damage to the device.
• Q: Can I track my car if it's parked in a garage? A: Yes, you can track your car even if it's parked in a garage, as long as the Tracker Device is properly connected to the Find My app.
• Q: What should I do if the Tracker Device is not responding? A: If the Tracker Device is not responding, check the battery and ensure it is activated. If issues persist, reset the connection through the Find My app.
• Q: Is there a subscription fee for the Tracker Device? A: No, there is no subscription fee for using the Tracker Device. It operates directly through the Find My app without any monthly costs.
• Q: How many Tracker Devices come in a pack? A: The Tracker Device is available in a pack of two. This allows you to track multiple items simultaneously.
• Q: What kind of materials is the Tracker Device made of? A: The Tracker Device features a magnetic case made of durable materials. This ensures it can securely attach to various surfaces.
• Q: Is the Tracker Device compatible with Android devices? A: No, the Tracker Device is not compatible with Android devices. It is designed specifically for use with Apple iOS devices through the Find My app.