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Frequently Asked Questions

• Q: What are the dimensions of the SinoTrack ST-902L GPS Tracker? A: The SinoTrack ST-902L GPS Tracker measures one point seventy-seven inches in length, zero point eighty-seven inches in width, and two point thirty-six inches in height.
• Q: What type of battery does the SinoTrack GPS Tracker use? A: The SinoTrack GPS Tracker contains a built-in lithium-ion battery with a capacity of one hundred twenty milliamp hours and a voltage of three point seven volts.
• Q: What network frequencies does the GPS Tracker support? A: This GPS Tracker supports multiple network frequencies including four G LTE bands B1, B2, B3, B4, B5, B7, B8, B28, and B66, along with two G GSM frequencies of eight hundred fifty, nine hundred, one thousand eight hundred, and one thousand nine hundred megahertz.
• Q: How do I install the SinoTrack GPS Tracker in my vehicle? A: Simply plug the SinoTrack GPS Tracker into your vehicle's OBD-II port. There is no installation or wiring required, making it easy to use.
• Q: Can I use the GPS Tracker with any car model? A: Yes, the SinoTrack GPS Tracker is compatible with any vehicle that has a sixteen-pin OBD-II interface.
• Q: How do I set up the APN for the GPS Tracker? A: To set up the APN, you must send an SMS command to the device with the appropriate APN settings for your country before using the online platform.
• Q: What is the operating temperature range of the GPS Tracker? A: The SinoTrack GPS Tracker operates within a temperature range of negative twenty degrees Celsius to fifty-five degrees Celsius.
• Q: How do I keep the GPS Tracker safe and functional? A: To keep the GPS Tracker in good condition, ensure it is plugged securely into the OBD port and avoid exposing it to extreme temperatures beyond its operational range.
• Q: What should I do if the GPS Tracker stops working? A: If the GPS Tracker stops working, check the SIM card to ensure it is properly installed and unlocked, and verify that the device is connected to a compatible network.
• Q: Is there a warranty for the SinoTrack GPS Tracker? A: Yes, the SinoTrack GPS Tracker comes with a warranty that covers manufacturing defects; please check the retailer's policy for specific details.
• Q: How do I contact support for the GPS Tracker? A: You can contact customer support through the information provided in the user manual or on the manufacturer’s website for assistance with any issues.
• Q: What alerts does the GPS Tracker provide? A: The SinoTrack GPS Tracker provides immediate alerts for movement, speeding, leaving the designated area, shocks, and low battery notifications.
• Q: Can I track multiple vehicles with the GPS Tracker? A: Yes, the SinoTrack GPS Tracker allows for multi-vehicle monitoring, making it convenient to manage and track multiple cars or fleets.
• Q: Is the GPS Tracker suitable for rental cars? A: Yes, the SinoTrack GPS Tracker is ideal for rental cars and can help monitor vehicle safety and driving trajectories.
• Q: How do I access the tracking data? A: You can access real-time tracking data through the SinoTrackPRO web portal or mobile app, available for both Android and iOS devices.