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Frequently Asked Questions

• Q: What material is the Qokey case made of? A: The Qokey case is made of thermoplastic polyurethane. This material provides durability and shock resistance for your Samsung Galaxy A12.
• Q: What color options are available for the Qokey case? A: The Qokey case is available in a rhombic marble color. This design adds a stylish and trendy look to your device.
• Q: What are the dimensions of the Qokey case? A: The dimensions of the Qokey case are specifically designed for the Samsung Galaxy A12, which has a six point five inch screen. This ensures a perfect fit for your device.
• Q: How do I install the Qokey case on my phone? A: To install the Qokey case, simply align your Samsung Galaxy A12 with the case and press down gently until it snaps into place. Make sure it fits snugly for optimal protection.
• Q: Can I use the rotating ring kickstand while the case is on? A: Yes, you can use the rotating ring kickstand with the case on. This feature allows for hands-free viewing of your device.
• Q: Is the Qokey case easy to remove? A: Yes, the Qokey case is designed for easy removal. To take it off, gently peel it away from the edges of your Samsung Galaxy A12.
• Q: How can I clean my Qokey case? A: You can clean your Qokey case with a damp cloth and mild soap. Avoid using harsh chemicals to maintain its appearance and integrity.
• Q: Is the Qokey case safe for my phone? A: Yes, the Qokey case is safe for your phone. It offers shockproof protection, safeguarding your device from drops and impacts.
• Q: How should I store the Qokey case when not in use? A: When not in use, store the Qokey case in a cool, dry place. Avoid direct sunlight to prevent any discoloration.
• Q: Is this case suitable for outdoor activities? A: Yes, this case is suitable for outdoor activities. Its shockproof design provides protection against accidental drops during use.
• Q: Can I wirelessly charge my phone with the case on? A: Yes, you can wirelessly charge your Samsung Galaxy A12 with the Qokey case on. The case is designed to be compatible with wireless charging.
• Q: Does the case provide full access to ports and buttons? A: Yes, the Qokey case provides full access to all ports and buttons on your Samsung Galaxy A12. You can use your device without removing the case.
• Q: Is the Qokey case designed for a specific phone model? A: Yes, the Qokey case is specifically designed for the Samsung Galaxy A12. It ensures a precise fit and functionality.
• Q: What is the warranty on the Qokey case? A: The warranty details for the Qokey case may vary by retailer. It's advisable to check with the seller for specific warranty terms.
• Q: What should I do if my Qokey case arrives damaged? A: If your Qokey case arrives damaged, contact the retailer for a return or exchange. Most sellers offer customer support for such issues.