Odorstop Professional Grade Ozone Generators (12500 Sq Ft)

Frequently Asked Questions

• Q: What are the dimensions of the OdorStop Professional Grade Ozone Generator? A: The dimensions are twenty-two inches by twenty-one inches by twenty-five inches. This compact size makes it suitable for various large spaces.
• Q: How much area can the OS12500 cover? A: It can cover an area of twelve thousand five hundred square feet or more. This makes it ideal for extra-large spaces like banquet halls and commercial properties.
• Q: What is the weight of the OdorStop ozone generator? A: The weight is sixty-one pounds. This weight ensures durability and stability during operation.
• Q: How do I operate the OdorStop Professional Grade Ozone Generator? A: To operate, simply plug it in, set the timer, and adjust the ozone output as needed. It also features a twelve-hour timer for convenience.
• Q: Is the OS12500 suitable for home use? A: Yes, it is suitable for home use, especially in large areas like apartments and living rooms. It effectively eliminates odors from various sources.
• Q: Can I use the generator while drying out a space? A: Yes, the ozone generator can be used for drying as it can operate the blower while turning off the ozone function. This provides versatility in usage.
• Q: How do I clean the ozone plates of the OS12500? A: To clean the ozone plates, simply remove them without disassembling the unit. Regular cleaning is essential for optimal performance.
• Q: Is the OdorStop generator safe for pets? A: Yes, it is safe for pets when used according to the instructions. However, ensure pets are removed from the area during the ozone treatment.
• Q: What should I do if the ozone generator arrives damaged? A: If it arrives damaged, contact customer service immediately for assistance. They can guide you through the return process.
• Q: What warranty does the OdorStop generator come with? A: It comes with a one-year warranty. This warranty protects against manufacturing defects and offers peace of mind with your purchase.
• Q: Can I use the OS12500 in California? A: No, Amazon prohibits the sale of all ozone products to California. This restriction is due to local regulations.
• Q: What type of customer support does OdorStop offer? A: OdorStop offers twenty-four-hour customer service. They also provide instructional videos on their website for user assistance.
• Q: How often should I use the ozone generator? A: Usage frequency depends on the severity of odors. For persistent odors, daily use may be necessary, while occasional use suffices for mild cases.
• Q: Does the OS12500 have a flexible ducting option? A: Yes, it can attach up to fifty feet of fourteen-inch flexible ducting. This feature enhances its versatility for different applications.
• Q: What materials is the OdorStop generator made of? A: The generator is made with durable materials designed for longevity and performance. Its patented design ensures efficient ozone production.
• Q: Is there a money-back guarantee with the purchase? A: Yes, there is a thirty-day money-back guarantee. If you're not satisfied, you can return it for a full refund within this period.