Frequently Asked Question) Of First Rend Wireless Security System Q: Whatas Your Information And How To Contact You A: 60-Day Free Return, 12-Month Service Both Email And Phone Support Are Available Because Of Time Difference And Busy Hotline, We May Miss Your Call Please Donat Worry, Weall Call You Back For Sure Or Email Us Firstrendus@Hotmail, Weall Respond Asap Q: Whatas The Log-In Password A: Thereas No Log-In Password As The Default Setting Leave It Back And Simply Click Aoka To Next Page Q: How To Create A Password For My Nvr System What Should I Do When I Forget My System Password A: After Logging In-Goo To System Setup-System Admin-User-- Set Password> Please Keep Your Password In Your Mind, Or It Requires More Effort To Get It Back Please Understand If You Forgot It, Please Email Us Your Phone Number, So That Weall Call You Back And Help You Out Q: Whatas The Working Temperature Of First Rend Security Camera A: Camera Working Temperature: From -50 Degree Fahrenheit To +122 Degree Fahrenheit Q: How To Turn On Continuous Recordings (24 Hours, 7 Days) A: On Your Monitor, Right Click Your Mouse, Choose Manual Record In Menu Page, Select All, Click Aoka Q: Where Should I Playback Recordings A: Please Right Click The Mouse-Goo To Avideo Playbacka On Playback Page, Please Select Date First On Calendar, Then, Click Asearcha Button Youall See Color Timeline At Bottom Of The Page, Such As Green Bars Means Motion Detection Recordings, Red Color Means Normal Recordings Double-Click The Color Bars, It Stats To Playback Automatically
⚠️ WARNING (California Proposition 65): This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, please visit www.P65Warnings.ca.gov.
Frequently Asked Questions
Q: What are the dimensions of the Wireless Security Camera System?A: The dimensions of the Wireless Security Camera System are thirteen point two inches in length, five inches in width, and twelve point zero one inches in height.
Q: What material is used in the construction of the cameras?A: The cameras are made of zinc alloy, which ensures durability and weather resistance for outdoor use.
Q: How many cameras come with the system?A: The system includes four cameras, providing comprehensive coverage for your security needs.
Q: How do I set up the Wireless Security Camera System?A: To set up the system, connect the cameras and NVR to power, then connect the NVR to your router using an Ethernet cable for internet access.
Q: Can I monitor the cameras remotely?A: Yes, the system supports remote monitoring through a mobile app compatible with both Android and iOS devices.
Q: Is the camera suitable for outdoor use?A: Yes, the cameras are rated IP66 for weather resistance, making them suitable for outdoor security.
Q: How do I ensure the cameras are functioning correctly?A: You can check the camera's functionality by accessing the live feed through the mobile app or monitor after proper installation.
Q: What is the night vision capability of the cameras?A: The cameras have night vision capabilities of up to sixty-five feet, allowing for clear visibility in low-light conditions.
Q: How do I playback recordings from the system?A: To playback recordings, right-click on the mouse while on the playback page, select the date from the calendar, and click the search button.
Q: What should I do if I forget my system password?A: If you forget your system password, you need to email Firstrend with your phone number, and they will assist you in resetting it.
Q: Is there a warranty for the Wireless Security Camera System?A: Yes, the system comes with a twelve-month service warranty, ensuring support for any issues you may encounter.
Q: What are the return policies for this product?A: The product has a sixty-day free return policy, allowing you to return it if you are not satisfied.
Q: How do I turn on continuous recording?A: To enable continuous recording, right-click on the monitor, select manual record in the menu, choose all cameras, and click 'OK'.
Q: What type of support is available for this system?A: Support is available via both email and phone, with a commitment to respond quickly to inquiries.
Q: Can I expand the system with additional cameras?A: Yes, the system is expandable up to eight cameras and is compatible only with Firstrend 960P IP Security Cameras.
Q: What happens if the camera arrives damaged?A: If the camera arrives damaged, you should contact customer support immediately to initiate a return or replacement.