At Electroeshop, we understand that your pet supplies are important. That's why we take extra care with every package we send. All orders are shipped in double-boxes with full insurance for additional protection, ensuring your items arrive safely.
Processing & Shipping Timeline
Processing Time: Orders are processed within 1-3 business days
Domestic Delivery: Typically 3-5 business days
Please note that delivery times are estimates and may vary based on your location, weather conditions, or other unforeseen circumstances.
Shipping Destinations
Electroeshop currently only ships to the United States.
Shipping Costs
We are pleased to offer free standard shipping on all orders within the United States.
Discreet Packaging
We respect your privacy. All Electroeshop packages are shipped with complete discreet packaging. The product name, description, sender's name, and any information that hints about the contents are encrypted. Your package will arrive without any indication of what's inside, ensuring your purchase remains confidential.
Signature Requirements
Important Note: All orders valued above $250 will require a signature upon delivery for your protection.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your shipment's progress every step of the way.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team immediately, and we will assist you in resolving the issue.
Additional Security Measures
For your protection, we may contact you for additional order verification of the payment method on certain orders.
Questions or Concerns?
For details on returns and refunds, please refer to our Return Policy page. For any questions about shipping or delivery, please contact our customer service team at support@Electroeshop.com.
⚠️ WARNING (California Proposition 65): This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, please visit www.P65Warnings.ca.gov.
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Frequently Asked Questions
Q: What is the connection method for the KOOLmouse?A: The KOOLmouse connects wirelessly via a USB receiver, making it easy to use with any laptop or desktop that supports USB 2.0.
Q: Is the KOOLmouse suitable for left-handed users?A: The KOOLmouse features a slim ergonomic design that is comfortable for both right-handed and left-handed users, providing versatility for all types of users.
Q: What surfaces can the optical tracking technology of the KOOLmouse work on?A: The optical tracking technology of the KOOLmouse works on many different surfaces, ensuring reliable performance whether you're using it on a desk, fabric, or other materials.
Q: Is the KOOLmouse easy to carry for travel?A: Yes, the KOOLmouse is lightweight at just 0.15 pounds and has a slim design, making it an ideal choice for travelers who need a portable and functional mouse.
Q: How does the battery life of the KOOLmouse compare to other wireless mice?A: While specific battery life can depend on usage, the KOOLmouse is designed for efficiency, allowing for longer use between battery changes compared to many other wireless mice.
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