Genswin Christmas Santa Clause Flameless Candles Flickering Battery Operated With Timer, Real Wax Led Pillar Candles Warm Light,

Frequently Asked Questions

• Q: What materials are used in the GenSwin Christmas flameless candles? A: These candles are made from real wax and feature LED lights for illumination. The use of real wax gives them an authentic appearance.
• Q: What are the sizes of the candles in this pack? A: The pack includes three candles with heights of four inches, five inches, and six inches. Each candle has a diameter of three inches.
• Q: What color light do these flameless candles emit? A: These candles emit a warm light, creating a cozy and inviting atmosphere for your Christmas decor.
• Q: How do I set the timer on the flameless candles? A: To set the timer, slide the three-way switch to the 'TIMER' position. This will allow the candle to light for six hours and automatically turn off.
• Q: Can these candles be used outdoors? A: No, these candles should be kept indoors as direct sunlight and extreme temperatures can cause them to soften or melt.
• Q: Are these candles safe for children and pets? A: Yes, these flameless candles are safe because they do not have real flames. They eliminate fire hazards, making them suitable for homes with children and pets.
• Q: How should I care for and store these flameless candles? A: Store the candles in a cool, dry place away from sunlight. Remove batteries if not in use for an extended period to prevent battery drain.
• Q: What type of batteries do these candles require? A: These candles operate on two AA batteries, which are not included in the package.
• Q: How long will the battery last when using the timer mode? A: Battery life can vary, but expect slight drain in timer mode even when the candles are not lit. Regularly check and replace batteries as needed.
• Q: What is the return policy for the GenSwin flameless candles? A: If you are not satisfied with your purchase, you can contact GenSwin for a free replacement. Customer satisfaction is prioritized.
• Q: Are these candles designed for specific occasions? A: Yes, these flameless candles are specifically designed for Christmas decorations, featuring festive decals like Santa Claus.
• Q: What should I do if my candle arrives damaged? A: Contact GenSwin support immediately if your candle arrives damaged. They will assist you with an exchange or refund.
• Q: How do I turn the candles on and off manually? A: Use the three-way slide switch at the bottom of the candle to turn it on, off, or set it to timer mode.
• Q: Will the candle's wax melt in high temperatures? A: Yes, the real wax can soften or melt if exposed to high temperatures or direct sunlight. Keep them in a climate-controlled environment.
• Q: Do the candles produce any scent? A: No, these flameless candles do not produce any scent as they are purely decorative and powered by LED lights.