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Frequently Asked Questions

• Q: What is the maximum distance this HDMI extender can support? A: The maximum distance supported is one hundred thirty-two feet, or forty meters, over Cat6 or Cat7 cabling.
• Q: What resolutions does the HDMI extender support? A: This HDMI extender supports Ultra HD four thousand by two thousand one hundred sixty resolution at one hundred twenty hertz.
• Q: What type of cables are compatible with this extender? A: The extender is compatible with UTP Cat6 and Cat7 cables for optimal performance.
• Q: How do I install the HDMI extender? A: Installation is plug-and-play, requiring no software or driver installation; simply connect your HDMI devices using the provided ports.
• Q: Does this HDMI extender support bi-directional IR control? A: Yes, it supports bi-directional infrared control, allowing you to manage your HDMI source remotely.
• Q: What should I do if the monitor does not display correctly? A: Press the reset button on the extender to relearn the EDID settings if the monitor does not display or shows a noisy signal.
• Q: Is this HDMI extender compatible with older HDMI devices? A: Yes, it is designed to be compatible with a wide range of HDMI devices, provided they support the specified resolutions.
• Q: What is the housing material of the HDMI extender? A: The HDMI extender has a durable metal housing that protects the internal components and enhances heat dissipation.
• Q: How do I ensure the best video quality with this extender? A: Use a high-quality UTP Cat6 or Cat7 cable and ensure that the HDMI cable is no longer than sixteen feet, or five meters.
• Q: Can I use this extender with a standard definition display? A: Yes, it can support standard definition displays, but the optimal performance is at four thousand by two thousand one hundred sixty resolution.
• Q: What is the purpose of the EDID slide switch? A: The EDID slide switch allows you to select between standard mode for optimal compatibility and pass-through mode for TV EDID.
• Q: Are there any special requirements for the HDMI source device? A: Yes, the source device must have an HDMI port and support four thousand by two thousand one hundred sixty resolution at one hundred twenty hertz.
• Q: What is the warranty policy for this HDMI extender? A: The warranty policy typically covers defects in materials and workmanship; please check with the manufacturer for specific details.
• Q: What happens if the HDMI extender arrives damaged? A: If the extender arrives damaged, contact the seller immediately to initiate a return or replacement process.
• Q: Does this extender require external power? A: Yes, the HDMI extender requires external power and includes two DC power jacks rated at twelve volts and one amp.