Arttoframes Mat 21 13X17 Black 13X17 Smooth Black Custom Mat

Frequently Asked Questions

• Q: What are the dimensions of the ArtToFrames custom mat? A: The dimensions are thirteen inches by seventeen inches. It fits a photo size of nine inches by thirteen inches.
• Q: What material is the custom mat made of? A: The mat is made of paper. It is constructed from lignin-free and pH-neutral materials.
• Q: How thick is the ArtToFrames custom mat? A: The mat is four-ply thick. This standard thickness is commonly used in custom frame shops.
• Q: How do I use the ArtToFrames custom mat? A: Simply place your photo inside the mat and fit it into a frame. Ensure that the mat opening aligns with your photo for a perfect display.
• Q: Can I request a custom opening size for the mat? A: Yes, you can request a custom opening size. Please send your desired dimensions within two hours of your order.
• Q: Is this mat suitable for both photos and artwork? A: Yes, the mat is suitable for both photos and artwork. It provides a professional presentation for various display needs.
• Q: How do I care for the ArtToFrames custom mat? A: Keep it in a dry environment and avoid direct sunlight. Clean the surface with a dry cloth to maintain its appearance.
• Q: Is the custom mat safe for framing valuable items? A: Yes, the mat is made from pH-neutral materials, making it safe for framing valuable items. It helps prevent discoloration and deterioration.
• Q: What is the best way to store the custom mat? A: Store the mat flat in a dry, cool place. Avoid folding or creasing to maintain its integrity.
• Q: What if the mat arrives damaged? A: If the mat arrives damaged, you can request a return or exchange. Contact the seller within the specified return period for assistance.
• Q: What is the return policy for the ArtToFrames custom mat? A: The return policy allows for returns within thirty days. Ensure the mat is in its original condition when returning.
• Q: Can I get a refund if I don’t like the mat? A: Yes, you can request a refund if you are unsatisfied with the mat. Follow the return procedure for your refund request.
• Q: Is the ArtToFrames custom mat suitable for outdoor use? A: No, the mat is not designed for outdoor use. It is best suited for indoor framing to preserve its quality.
• Q: Does the mat come in different colors? A: Currently, the mat is available in smooth black. Other color options may be available upon request.
• Q: How do I contact support for questions about my order? A: You can contact support through the seller's contact link provided in your order confirmation email.