Altru Print M775 MK AP (CE514A) Maintenance Kit for Laser Printer M775 (110V) Includes RM1 9372 Fuser & Tray 1 6 Rollers

Frequently Asked Questions

• Q: What is included in the Altru Print M775-MK-AP Maintenance Kit? A: The kit includes one RM1-9372 fuser, one RL1-2244 tray one pickup roller, one RM1-6163 separation pad, one RM1-6035 tray two pickup roller, one RM1-6010 tray two separation pad assembly, four RL1-1206 pickup rollers, eight RM1-0037 feed rollers, a transfer roller removal tool, a pair of gloves, and a core return shipping label.
• Q: What are the compatible part numbers for this maintenance kit? A: The compatible part numbers for this maintenance kit are RM1-9372, CC522-67904, CC522-69002, and CE514A.
• Q: Which printer models does this maintenance kit support? A: This maintenance kit supports the Laser Printer Series 700 models M775dn, M775f, M775z, and M775z+.
• Q: How do I install the fuser from the maintenance kit? A: To install the fuser, first turn off the printer and unplug it. Open the printer cover, remove the old fuser, and insert the new RM1-9372 fuser securely before closing the cover and reconnecting the power.
• Q: Can I use this maintenance kit with other printer models? A: No, this maintenance kit is specifically designed for Laser Printer Series 700 models and may not work with other printer models.
• Q: How often should I replace components in this maintenance kit? A: It's recommended to replace the components in this maintenance kit every twenty thousand pages, depending on usage, to ensure optimal printer performance.
• Q: How do I clean the printer after using the maintenance kit? A: To clean the printer, use a soft, lint-free cloth to wipe the interior surfaces and remove any toner residue. Avoid using liquids directly on printer components.
• Q: Is there a warranty for the Altru Print maintenance kit? A: Yes, the maintenance kit comes with a six-month warranty that covers replacements and support from experienced staff.
• Q: What should I do if I receive a damaged maintenance kit? A: If you receive a damaged maintenance kit, contact customer support immediately for assistance with returns or replacements under warranty.
• Q: Are the gloves included in the maintenance kit safe for use? A: Yes, the gloves included in the maintenance kit are safe and designed for handling printer components during maintenance.
• Q: How do I return the core for recycling? A: To return the core for recycling, use the included core return shipping label and follow the shipping instructions provided in the kit.
• Q: What is the expected lifespan of the fuser in this kit? A: The fuser in this maintenance kit is expected to last up to sixty thousand pages depending on usage and printer conditions.
• Q: Are there any special storage instructions for this maintenance kit? A: Yes, store the maintenance kit in a cool, dry place away from direct sunlight to maintain the integrity of the components.
• Q: Is there a customer support team available for this product? A: Yes, the customer support team is available to assist with any inquiries or issues related to the maintenance kit.
• Q: Can I use third-party components instead of those in the kit? A: No, it is recommended to use only the components provided in the Altru Print maintenance kit to ensure the best performance and warranty coverage.