Altru Print M401 RK AP Roller Kit for Laser Printer M401 / M425 Includes Transfer Roller & Tray 1/2 Rollers

Frequently Asked Questions

• Q: What is included in the Altru Print M401-RK-AP Roller Kit? A: The kit includes one RM1-9175 Transfer Roller, one RL1-2120 Tray 1 Pickup Roller, one RL1-2115 Tray 1 Separation Pad, one RM1-6467 Tray 2 Pickup Roller, one RL1-7365 Tray 2 Separation Pad Assembly, and a pair of gloves for installation.
• Q: What are the dimensions of the Altru Print M401-RK-AP Roller Kit? A: The kit measures ten point five one inches in length, two point zero one inches in width, and four point five inches in height, making it compact for storage.
• Q: What printer models are compatible with this roller kit? A: The Altru Print M401-RK-AP Roller Kit is compatible with Laser Printer Pro 400 models, including M401dn, M401dne, M401dw, M401n, and MFP M425dn.
• Q: How do I install the Altru Print M401-RK-AP Roller Kit? A: To install, first turn off the printer and unplug it. Then, follow the instructions provided in the kit to replace the transfer roller and pickup rollers carefully.
• Q: Is the Altru Print M401-RK-AP Roller Kit easy to install? A: Yes, the kit is designed for easy installation, and it includes a pair of gloves to ensure cleanliness during setup.
• Q: Can I use the Altru Print M401-RK-AP Roller Kit with other printer brands? A: No, this roller kit is specifically designed for compatible Laser Printer Pro 400 models and may not work with other brands.
• Q: How should I clean the rollers for maintenance? A: To clean the rollers, use a lint-free cloth and a gentle cleaner. Avoid using abrasive materials to prevent damage to the rollers.
• Q: What is the warranty period for the Altru Print M401-RK-AP Roller Kit? A: The roller kit comes with an extended six-month replacement warranty, ensuring quality and customer satisfaction.
• Q: How should I store the Altru Print M401-RK-AP Roller Kit? A: Store the kit in a cool, dry place, away from direct sunlight and extreme temperatures, to maintain the integrity of its components.
• Q: Is technical support available for the Altru Print M401-RK-AP Roller Kit? A: Yes, Altru Print offers industry-experienced customer support to assist with any printer needs or installation questions.
• Q: How does this roller kit compare to OEM parts? A: The Altru Print M401-RK-AP Roller Kit is manufactured with high-quality components designed to produce optimum print quality, similar to OEM parts.
• Q: Are there any alternate part numbers for the rollers in this kit? A: Yes, the kit includes alternate part numbers such as RM1-6414, RM1-9168 for the Tray 2 Pickup Roller and RM1-6397 for the Tray 2 Separation Pad Assembly.
• Q: What should I do if I receive a damaged roller kit? A: If you receive a damaged kit, contact customer support immediately for assistance with returns or replacements under warranty.
• Q: Can the rollers be reused after installation? A: No, the rollers are designed for single-use and should be replaced when they show signs of wear or reduced performance.
• Q: What materials are used in the construction of the rollers? A: The rollers are made from high-quality synthetic materials designed to withstand the rigors of printer operation and maintain effective performance.