8X20 Cinder / Charcoal Custom Mat For Picture Frame With 4X16 Opening Size (Mat Only, Frame Not Included)

Frequently Asked Questions

• Q: What are the dimensions of the mat? A: The mat measures eight inches by twenty inches. It is designed specifically to fit a frame of the same size.
• Q: What is the opening size for the photo? A: The opening size for the photo is four inches by sixteen inches. However, the actual opening dimensions are three point seventy-five inches by fifteen point seventy-five inches.
• Q: What materials is the mat made from? A: The mat is made from standard four-ply paper material. It is lignin-free and pH-neutral, ensuring durability and quality.
• Q: Is this mat suitable for custom sizes? A: Yes, the mat can be customized to specific sizes. Customers can request their desired opening size within two hours of placing an order.
• Q: What color is this mat? A: The mat comes in a cinder color. This shade provides a neutral background for various photo presentations.
• Q: How should I use this mat with a picture frame? A: To use the mat, simply place it inside your eight inch by twenty inch frame. Align it properly to showcase your four inch by sixteen inch photo.
• Q: Can this mat be used for other photo sizes? A: No, this mat is specifically designed for a four inch by sixteen inch photo. Other sizes may not fit properly.
• Q: Is the mat easy to install in a frame? A: Yes, the mat is easy to install in any compatible frame. Just slide it into place along with your photo.
• Q: How do I clean the mat? A: To clean the mat, gently wipe it with a dry cloth. Avoid using water or cleaning solutions to maintain its integrity.
• Q: How should I store the mat when not in use? A: Store the mat flat in a cool, dry place. Avoid direct sunlight to prevent any fading or damage.
• Q: Is the mat safe for children? A: Yes, the materials used in the mat are safe and non-toxic. It does not contain hazardous substances.
• Q: What if the mat arrives damaged? A: If the mat arrives damaged, you should contact the seller for a replacement. Ensure to report the issue within the return policy timeframe.
• Q: Can I return the mat if I change my mind? A: Yes, you can return the mat within the specified return period. Please check the return policy for details.
• Q: What if I want a different color mat? A: Currently, this mat is only available in cinder color. Custom color options are not offered.
• Q: How can I contact the seller for custom requests? A: You can contact the seller using the contact link provided at the time of order. Ensure to do this within two hours for custom size requests.
• Q: Does the mat come with a frame? A: No, the mat is sold alone and does not include a frame. Only the mat is provided.