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Frequently Asked Questions

• Q: What is the resolution of the camera? A: The camera has a resolution of one thousand two hundred eighty by seven hundred twenty pixels. This is classified as HD720P, providing clear video quality.
• Q: What is the maximum memory capacity supported? A: The camera supports a maximum memory capacity of sixty-four gigabytes. However, please note that the memory card is not included with the purchase.
• Q: What type of Wi-Fi does this camera use? A: The camera operates on a two point four gigahertz Wi-Fi network. It is not compatible with five gigahertz networks.
• Q: What is the minimum illumination required for night vision? A: The minimum illumination required for night vision is zero point zero two lux. In complete darkness, it can still capture images with infrared light.
• Q: How do I install the camera's app? A: To install the app, scan the code provided in the manual. This will lead you to download the V380 app for both Android and iOS devices.
• Q: How do I connect the camera to my Wi-Fi? A: To connect the camera, turn it on after installing the app, then follow the app instructions to add the camera and set up the Wi-Fi connection.
• Q: How do I clean the camera? A: To clean the camera, use a soft, dry cloth to wipe the exterior. Avoid using any harsh chemicals or abrasive materials that could scratch the lens.
• Q: Is the camera safe for baby monitoring? A: Yes, this camera is safe for baby monitoring. It features a motion detection alarm and two-way audio for added security.
• Q: What should I do if the camera doesn't connect to Wi-Fi? A: If the camera doesn't connect, check your Wi-Fi settings and ensure you are using a two point four gigahertz network. Restart both the camera and your router if necessary.
• Q: How long can the camera record with sixty-four gigabytes of storage? A: The camera can save recordings for up to thirty days with sixty-four gigabytes of storage. This duration may vary based on recording settings.
• Q: Can multiple users access the camera simultaneously? A: Yes, multiple mobile phones can access the camera online at the same time. This feature allows family members to monitor the camera together.
• Q: What is the power supply requirement for the camera? A: The camera requires a power supply of five volts at one amp. Ensure you use the provided adapter for optimal performance.
• Q: What features does the camera offer for night vision? A: The camera features IR night vision with automatic switching using a double filter. It can capture images in complete darkness at a range of five to ten meters.
• Q: How do I resolve issues if the camera is not working properly? A: If the camera is not functioning correctly, refer to the troubleshooting section of the manual. You can also contact customer support for assistance.
• Q: What is the warranty on the camera? A: The warranty policy may vary by manufacturer, so it is advisable to check with Super Tech for specific warranty details on this model.