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Frequently Asked Questions

• Q: What is the resolution of the VIKVIZ PoE IP camera? A: The resolution is five megapixels. This allows for high-definition video quality, capturing more detail in every frame.
• Q: What materials is the VIKVIZ camera made of? A: The camera is constructed from aluminum. This material ensures durability and weather resistance for outdoor use.
• Q: What is the viewing angle of this camera? A: The camera has a viewing angle of one hundred fifteen degrees. This wide angle helps to cover more area for surveillance.
• Q: How do I install the VIKVIZ PoE IP camera? A: You can install the camera by connecting it to a Power over Ethernet switch or injector. This simplifies installation by using a single cable for power and data.
• Q: Can I use this camera with third-party NVRs? A: Yes, it is compatible with most third-party NVRs. It supports RTSP and ONVIF protocols, allowing for versatile integration.
• Q: Is the camera suitable for night vision use? A: Yes, the camera features full color night vision up to ninety-eight feet. This technology allows for clear visibility in low-light conditions.
• Q: How can I clean the VIKVIZ camera? A: You should use a soft, dry cloth to clean the camera. Avoid using harsh chemicals or abrasive materials that might scratch the surface.
• Q: What is the warranty period for this product? A: The VIKVIZ camera comes with a three-year warranty. This warranty covers defects in materials and workmanship.
• Q: What happens if my camera arrives damaged? A: If your camera arrives damaged, you can return it within thirty days for a refund or exchange. Make sure to keep the original packaging for the return.
• Q: Does the camera have a built-in microphone? A: Yes, it has a built-in microphone. This feature allows for one-way audio, enabling you to listen to the environment.
• Q: Is the VIKVIZ camera waterproof? A: Yes, it has an IP67 rating for waterproofing. This means it can withstand immersion in one meter of water for up to thirty minutes.
• Q: Can I receive alerts for human or vehicle detection? A: Yes, you will receive instant notifications for human and vehicle detection. This feature minimizes false alerts from small animals.
• Q: What is the maximum bandwidth saving with H.265+ compression? A: H.265+ compression can reduce file capacity by up to seventy-five percent. This allows for more efficient storage without sacrificing image quality.
• Q: Is the camera suitable for outdoor use? A: Yes, it is designed for outdoor use. The heavy-duty metal enclosure protects it from harsh weather conditions.
• Q: What is the item size of the VIKVIZ camera? A: The item size is one count, packed as one unit. This means it is sold individually for easy installation.