23X30 Cinder / Charcoal Custom Mat For Picture Frame With 19X26 Opening Size (Mat Only, Frame Not Included)

Frequently Asked Questions

• Q: What are the dimensions of the mat? A: The mat measures twenty-three inches by thirty inches. It is designed to fit a frame of the same size.
• Q: What is the opening size of the mat? A: The mat has an opening size of nineteen inches by twenty-six inches. The actual cut opening will be eighteen point seventy-five inches by twenty-five point seventy-five inches.
• Q: What materials is the mat made from? A: The mat is made from lignin-free and pH-neutral paper materials. This ensures durability and protection for your photos.
• Q: How do I customize the opening size? A: You can request a custom opening size by emailing us or using the contact seller link. Ensure to do this within two hours of placing your order.
• Q: Is this mat suitable for my picture frame? A: Yes, this mat is suitable for a twenty-three inch by thirty inch picture frame. It is specifically designed for that size.
• Q: Can I use this mat for different photo sizes? A: Yes, the mat can fit a photo that measures nineteen inches by twenty-six inches. It is also customizable for different sizes.
• Q: How should I clean the mat? A: To clean the mat, gently wipe it with a dry cloth. Avoid using water or cleaning solutions that may damage the material.
• Q: Is the mat safe for framed photos? A: Yes, the mat is safe for your photos as it is made from acid-free materials. This helps prevent damage and discoloration over time.
• Q: How do I store the mat when not in use? A: Store the mat in a cool, dry place, flat or rolled gently to prevent creasing. Avoid exposure to direct sunlight.
• Q: What should I do if my mat arrives damaged? A: If your mat arrives damaged, please contact us immediately. We will assist you with the return process or provide a replacement.
• Q: Can I return the mat if I change my mind? A: Yes, you can return the mat within our specified return window. Make sure it is in original condition.
• Q: Does the mat come with a frame? A: No, the mat is sold separately and does not include a frame. It is designed to be used with a compatible frame.
• Q: What is the weight of the mat? A: The weight of the mat is not specified, but it is made from lightweight yet durable materials for easy handling.
• Q: Is this mat suitable for archival purposes? A: Yes, the mat is made from pH-neutral materials, making it suitable for archival use to protect important photos.
• Q: How thick is the mat material? A: The mat is a standard four-ply thickness commonly used in custom framing. This provides strength and stability.