20X28 Cinder / Charcoal Custom Mat For Picture Frame With 16X24 Opening Size (Mat Only, Frame Not Included)

Frequently Asked Questions

• Q: What are the dimensions of the mat? A: The mat measures twenty inches by twenty-eight inches. It is designed to fit a standard twenty by twenty-eight inch frame.
• Q: What is the opening size of the mat? A: The opening size of the mat is fifteen point seventy-five inches by twenty-three point seventy-five inches. This accommodates a sixteen by twenty-four inch photo.
• Q: What material is the mat made of? A: The mat is made of lignin-free and pH-neutral paper. This ensures that the mat is durable and safe for your photographs.
• Q: How do I customize the opening size? A: You can customize the opening size by emailing your request to the seller. Make sure to do this within two hours of placing your order.
• Q: Can I use this mat for other photo sizes? A: Yes, but you'll need to specify a custom size during the ordering process. The default size is set at fifteen point seventy-five by twenty-three point seventy-five inches.
• Q: How do I install the mat? A: To install the mat, simply place it inside your twenty by twenty-eight inch frame. It is designed to fit securely.
• Q: Is this mat suitable for archival framing? A: Yes, the mat is made from pH-neutral materials, making it suitable for archival framing. This helps in preserving your artwork or photographs.
• Q: What should I do if I want a different color? A: If you want a different color, check the seller's offerings or contact them for custom options. The current listing is for a cinder color.
• Q: How should I clean the mat? A: It is recommended to avoid direct cleaning of the mat. Instead, keep it in its frame to protect it from dust and moisture.
• Q: What if the mat arrives damaged? A: If the mat arrives damaged, please contact the seller immediately for a replacement or refund. Retain all packaging for the return process.
• Q: Can I return the mat if I don't like it? A: Return policies vary, but typically you can return the mat if it is unused and in its original packaging. Check the seller's return policy for specifics.
• Q: How do I store the mat when not in use? A: Store the mat in a cool, dry place and avoid folding it to prevent creases. Keeping it flat is ideal.
• Q: Is this mat safe for photos? A: Yes, the mat is made from safe materials that won't damage your photographs. It is designed to be pH-neutral.
• Q: What is the weight of the mat? A: The mat typically weighs under one pound. It is lightweight, making it easy to handle during installation.
• Q: Does this mat come with a frame? A: No, this listing is for the mat only. The frame is not included and must be purchased separately.