19X28 Smooth Black / Black Custom Mat For Picture Frame With 15X24 Opening Size (Mat Only, Frame Not Included)

Frequently Asked Questions

• Q: What are the dimensions of this custom mat? A: The custom mat measures nineteen inches by twenty-eight inches. It is designed to fit a picture frame of the same size.
• Q: What is the opening size of the mat? A: The opening size of the mat is fourteen point seventy-five inches by twenty-three point seventy-five inches. This is ideal for a photo measuring fifteen inches by twenty-four inches.
• Q: What materials is the mat made from? A: The mat is made of lignin-free and pH-neutral paper. This ensures durability and protects your artwork from damage.
• Q: Is the mat suitable for archival use? A: Yes, the mat is made from archival-quality materials. It is designed to preserve your images without causing deterioration over time.
• Q: What is the thickness of the mat? A: The mat is four ply thick. This thickness is standard for custom framing, providing adequate support for your images.
• Q: How do I customize the opening size? A: To customize the opening size, contact the seller within two hours of placing your order. Include your desired dimensions in your message.
• Q: Can I use this mat for different frame sizes? A: No, this mat is specifically designed for a nineteen inch by twenty-eight inch frame. It will not fit frames of other sizes.
• Q: How do I ensure the mat fits my photo correctly? A: Make sure your photo is fifteen inches by twenty-four inches for a perfect fit. The actual opening accommodates a slightly smaller dimension.
• Q: What should I do if I receive a damaged mat? A: If you receive a damaged mat, contact customer support immediately for assistance. They will guide you through the return or replacement process.
• Q: Is this mat easy to clean? A: No, it is not recommended to clean the mat with water or cleaning solutions. Instead, handle it carefully to avoid dirt and stains.
• Q: How should I store this mat? A: Store the mat flat in a cool, dry place to prevent bending or warping. Avoid placing heavy items on top of it.
• Q: Is the mat safe for children? A: Yes, the materials used in the mat are safe for children. It contains no harmful chemicals or materials.
• Q: Can I return the mat if I'm not satisfied? A: Yes, you can return the mat if it does not meet your expectations. Check the seller's return policy for specific details.
• Q: How long does it take to receive the mat after ordering? A: Shipping times vary, but you can expect to receive the mat within a few business days. Tracking information will be provided.
• Q: Does the mat come with a warranty? A: There is no specific warranty for the mat. However, customer support can assist with any issues you may encounter.