16X28 Cinder / Charcoal Custom Mat For Picture Frame With 12X24 Opening Size (Mat Only, Frame Not Included)

Frequently Asked Questions

• Q: What are the dimensions of the mat? A: The mat measures sixteen inches by twenty-eight inches. It is designed to fit a sixteen by twenty-eight inch frame.
• Q: What is the opening size for the photo? A: The opening size for the photo is twelve inches by twenty-four inches. However, the actual opening size is eleven point seventy-five inches by twenty-three point seventy-five inches.
• Q: What material is the mat made from? A: The mat is made from four ply paper material. It is lignin-free and pH-neutral, suitable for archival use.
• Q: Is this mat suitable for custom sizes? A: Yes, the mat can be customized to different sizes. Customers can request custom opening sizes at the time of order.
• Q: How do I use this mat with a picture frame? A: To use the mat, place it inside your sixteen by twenty-eight inch frame with the photo aligned in the opening. Ensure the photo is securely held in place.
• Q: Can I cut the mat to fit a different size photo? A: Yes, you can cut the mat to fit a different photo size. However, it is recommended to use a professional cutter for best results.
• Q: How should I clean the mat? A: To clean the mat, gently wipe it with a dry, soft cloth. Avoid using water or cleaning solutions as they may damage the paper.
• Q: Is the mat safe for long-term use? A: Yes, the mat is made from pH-neutral materials, ensuring it is safe for long-term use without causing damage to your photos.
• Q: How should I store the mat when not in use? A: Store the mat flat in a cool, dry place to prevent bending or warping. Avoid exposing it to direct sunlight.
• Q: How does this mat compare to other brands? A: This mat is made from high-quality four ply paper, which is often more durable than standard mats. It also features a lignin-free composition for better preservation.
• Q: Is this mat suitable for beginners in framing? A: Yes, this mat is suitable for beginners. It is easy to use with standard frames and allows for personal customization.
• Q: What if the mat arrives damaged? A: If the mat arrives damaged, you can contact customer support for a replacement or refund. Be sure to provide photos of the damage.
• Q: What is the return policy for the mat? A: The return policy allows for returns within thirty days of purchase, provided the mat is in original condition and packaging.
• Q: Can I order multiple mats at once? A: Yes, you can order multiple mats at once. Just specify the quantities and any custom size requests at checkout.
• Q: Will this mat fade over time? A: No, the mat is made from pH-neutral materials that resist fading. Proper storage will help maintain its color.
• Q: How do I contact customer support for the mat? A: You can contact customer support via email or through the 'contact seller' link on the product page for any inquiries.