16X23 Cinder / Charcoal Custom Mat For Picture Frame With 12X19 Opening Size (Mat Only, Frame Not Included)

Frequently Asked Questions

• Q: What are the dimensions of this mat? A: The mat measures sixteen inches by twenty-three inches. It is designed to fit a frame of the same dimensions.
• Q: What is the opening size for the photo? A: The mat has an opening size of twelve inches by nineteen inches. However, the actual opening measures eleven point seventy-five inches by eighteen point seventy-five inches.
• Q: What material is this mat made of? A: The mat is made of paper material. It is crafted from lignin-free and pH-neutral components, ensuring durability.
• Q: Is this mat suitable for custom cuts? A: Yes, the mat can be customized. Customers can request specific opening sizes, but they must do so within two hours of ordering.
• Q: Can this mat fit other frame sizes? A: No, this mat is specifically designed for a sixteen inch by twenty-three inch frame. Other sizes may not fit properly.
• Q: How do I use this mat? A: To use the mat, simply place your photo in the opening and insert it into the corresponding frame. Ensure it is secure for display.
• Q: Is this mat easy to install? A: Yes, it is easy to install. Just align the mat and photo within the frame and close the frame securely.
• Q: Can I use this mat for different photo sizes? A: No, this mat is specifically designed for a twelve inch by nineteen inch photo. Using different sizes may result in poor fit.
• Q: What precautions should I take when handling the mat? A: Handle the mat carefully to avoid bending or creasing. Store it flat to maintain its shape and quality.
• Q: How should I clean this mat? A: To clean the mat, gently dust it with a soft cloth. Avoid using moisture or cleaning solutions that may damage the material.
• Q: Is the mat safe for storing photos? A: Yes, the mat is safe for storing photos. Its lignin-free and pH-neutral composition helps preserve the integrity of your images.
• Q: What if my mat arrives damaged? A: If your mat arrives damaged, contact customer service for assistance. They can guide you through the return or replacement process.
• Q: Does this mat come with a warranty? A: No, this mat does not come with a warranty. However, customer service can assist with any issues you may encounter.
• Q: Is this mat suitable for professional framing? A: Yes, this mat is suitable for professional framing. It is made from high-quality materials commonly used in custom frame shops.
• Q: Can I get a different color mat? A: Currently, this mat is available in cinder color only. Other colors may not be offered at this time.