16X19 Cinder / Charcoal Custom Mat For Picture Frame With 12X15 Opening Size (Mat Only, Frame Not Included)

Frequently Asked Questions

• Q: What are the dimensions of the mat? A: The mat measures sixteen inches by nineteen inches. It is specifically designed to fit a picture frame of the same size.
• Q: What is the opening size for the picture? A: The opening size for the picture is twelve inches by fifteen inches. However, the actual opening will measure eleven point seventy-five inches by fourteen point seventy-five inches.
• Q: What material is the mat made from? A: The mat is made from standard four-ply paper material. It is lignin-free and pH-neutral, ensuring durability and quality.
• Q: Can I request a custom opening size? A: Yes, you can request a custom opening size. Just make sure to send your desired size within two hours of placing your order.
• Q: What color is the mat? A: The mat is colored cinder, which is a shade of charcoal. This neutral color complements various frame styles and artworks.
• Q: How do I use this mat with my frame? A: To use this mat, simply place it inside your sixteen by nineteen inch frame. Then insert your twelve by fifteen inch photo into the opening.
• Q: Is this mat suitable for all types of pictures? A: Yes, this mat is suitable for various types of pictures, including photographs and artwork. Ensure the photo fits the specified dimensions for best results.
• Q: How should I clean the mat? A: To clean the mat, use a soft, dry cloth to gently wipe it. Avoid using water or cleaning solutions as they may damage the material.
• Q: Is the mat safe for archival purposes? A: Yes, the mat is pH-neutral and lignin-free, making it safe for archival purposes. It will help preserve your photos without causing deterioration.
• Q: Can I return the mat if it doesn't fit? A: Yes, you can return the mat if it doesn't fit. Please check the return policy for specific guidelines and time frames.
• Q: What if the mat arrives damaged? A: If the mat arrives damaged, please contact customer support immediately. They will guide you through the return or exchange process.
• Q: Is this mat suitable for beginners in framing? A: Yes, this mat is suitable for beginners in framing. Its standard size and material make it easy to use for basic framing projects.
• Q: What are the benefits of using a mat in framing? A: Using a mat in framing enhances the visual appeal of the artwork. It also provides a separation between the photo and the glass, preventing damage.
• Q: Does this mat come with a warranty? A: Yes, the mat comes with a warranty against manufacturing defects. Be sure to retain your purchase receipt for warranty claims.
• Q: Can I order this mat in bulk? A: Yes, you can place a bulk order for this mat. Contact customer service for information on pricing and availability for larger quantities.
• Q: Is the material acid-free? A: Yes, the material is acid-free. This quality ensures that it will not yellow or degrade your photographs over time.