13X15 Cinder / Charcoal Custom Mat For Picture Frame With 9X11 Opening Size (Mat Only, Frame Not Included)

Frequently Asked Questions

• Q: What are the dimensions of this mat? A: The mat measures thirteen inches by fifteen inches. It is designed to fit a frame of the same size, making it ideal for your display needs.
• Q: What is the opening size of this mat? A: The mat has an actual photo opening size of eight point seventy-five inches by ten point seventy-five inches. This accommodates a photo sized nine inches by eleven inches.
• Q: What materials is this mat made from? A: The mat is made from four ply paper material. It is lignin-free and pH-neutral, ensuring durability and quality for your framed pictures.
• Q: Can I customize the opening size of the mat? A: Yes, you can customize the opening size. However, you must provide your desired size within two hours of placing your order.
• Q: Is this mat suitable for archival purposes? A: Yes, this mat is suitable for archival purposes. Its lignin-free and pH-neutral composition helps protect your photographs over time.
• Q: How do I use this mat with a picture frame? A: To use this mat, simply place it inside a thirteen inch by fifteen inch picture frame. Then, insert your photo into the opening for display.
• Q: Will this mat fit a standard photo size? A: Yes, this mat is designed to fit standard nine inch by eleven inch photos. Ensure the photo is trimmed to the specified opening size for the best fit.
• Q: How should I handle this mat during installation? A: Handle the mat carefully to avoid creasing or bending. Use clean hands to prevent any dirt or oil transfer during installation.
• Q: Can this mat be used for any type of artwork? A: Yes, this mat can be used for various types of artwork. It's particularly suitable for photographs and prints that fit the nine inch by eleven inch opening.
• Q: What is the best way to clean this mat? A: To clean the mat, use a soft, dry cloth to gently wipe the surface. Avoid using water or cleaning solutions that may damage the material.
• Q: Is this mat safe for children? A: Yes, the mat is made from safe, non-toxic materials. It is suitable for use in homes with children and pets.
• Q: How should I store this mat if not in use? A: Store the mat flat in a cool, dry place to prevent bending or warping. Avoid exposure to direct sunlight to maintain its quality.
• Q: What should I do if the mat arrives damaged? A: If the mat arrives damaged, please contact customer support immediately. They will assist you with return or replacement options.
• Q: Does this mat come with a warranty? A: Yes, the mat comes with a warranty against manufacturing defects. Check the packaging for specific details regarding the warranty period.
• Q: Is this mat available in different colors? A: Currently, this mat is available in cinder color. Additional colors may be offered in the future, so check regularly for updates.