11X28 Cinder / Charcoal Custom Mat For Picture Frame With 7X24 Opening Size (Mat Only, Frame Not Included)

Frequently Asked Questions

• Q: What are the dimensions of the custom mat? A: The dimensions are eleven inches by twenty-eight inches. It is specifically designed to fit an eleven by twenty-eight inch frame.
• Q: What is the opening size of the mat? A: The opening size is seven inches by twenty-four inches. However, the actual opening measures six point seventy-five inches by twenty-three point seventy-five inches.
• Q: What material is the mat made from? A: The mat is made from four-ply paper material. It is lignin-free and pH-neutral, making it suitable for archival purposes.
• Q: Is this mat suitable for custom sizes? A: Yes, the mat can be customized for size. You can request a different opening size by contacting the seller within two hours of your order.
• Q: What color is the mat? A: The mat is available in a cinder color. This neutral tone complements various frame styles and decor.
• Q: How do I install this mat in a frame? A: To install, simply place the mat into the frame and secure it with the frame's backing. Ensure the photo aligns with the opening.
• Q: Can I use this mat for photos of different sizes? A: Yes, but the best fit is for photos that are seven inches by twenty-four inches. Custom sizes can be requested for different dimensions.
• Q: Is this mat easy to cut for custom sizes? A: Yes, the mat can be easily cut with a sharp mat cutter. However, it is recommended to request custom sizes if unsure.
• Q: How can I keep this mat in good condition? A: To maintain the mat, keep it away from moisture and direct sunlight. Store it flat to prevent warping.
• Q: Can I clean the mat if it gets dirty? A: No, it is not recommended to clean the mat with liquids. Instead, use a dry cloth to gently wipe away dust.
• Q: What should I do if the mat arrives damaged? A: If the mat arrives damaged, contact the seller immediately to discuss return or replacement options. Customer service is available for assistance.
• Q: Does this mat come with a warranty? A: No, this product does not come with a warranty. However, customer support is available for any issues.
• Q: Is this mat safe for archival use? A: Yes, the mat is made from lignin-free and pH-neutral materials, making it safe for archival purposes.
• Q: What is the best way to store this mat? A: The best way to store the mat is flat in a dry, cool place. Avoid bending or folding to maintain its shape.
• Q: Are there other colors available for the mat? A: Currently, this mat is only available in cinder color. Custom colors may not be offered.