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Frequently Asked Questions

• Q: What is the resolution of the VIKYLIN camera? A: The resolution is eight megapixels, which provides UltraHD video quality at three thousand eight hundred forty by two thousand one hundred sixty pixels.
• Q: What are the dimensions of the VIKYLIN camera? A: The camera measures five point three inches in length, four point three inches in width, and five point three inches in height.
• Q: What materials are used in the VIKYLIN camera? A: The camera is made from metal, ensuring durability and protection in outdoor environments.
• Q: How do I set up the VIKYLIN camera? A: To set up the camera, connect it to a Power over Ethernet source using a single Ethernet cable for both power and data.
• Q: Is the VIKYLIN camera suitable for outdoor use? A: Yes, the camera has an IP67 rating, making it resistant to dust and water for outdoor security applications.
• Q: How do I access the camera remotely? A: You can access the camera remotely using the AC18pro or Videolink app, available on both iOS and Android devices.
• Q: How do I clean the VIKYLIN camera? A: To clean the camera, use a soft, dry cloth to wipe the exterior and avoid using harsh chemicals that could damage the finish.
• Q: What is the warranty period for the VIKYLIN camera? A: The camera comes with a three-year warranty, ensuring protection against manufacturing defects and performance issues.
• Q: How does the human/vehicle detection work? A: The camera uses advanced AI technology to detect humans and vehicles, adjusting sensitivity to minimize false alarms.
• Q: Can I return the VIKYLIN camera if I am not satisfied? A: Yes, the camera has a thirty-day unconditional refund and exchange policy for customer satisfaction.
• Q: What kind of night vision does the VIKYLIN camera provide? A: The camera features ninety-eight feet of EXIR two point zero infrared night vision for clear visibility in darkness.
• Q: Is the VIKYLIN camera compatible with NVRs? A: Yes, the camera works with various PoE NVRs and supports Open Network Video Interface protocol for easy integration.
• Q: What is the viewing angle of the VIKYLIN camera? A: The camera features a two point eight millimeter fixed lens that provides a one hundred three-degree viewing angle.
• Q: Does the VIKYLIN camera have audio capabilities? A: Yes, the camera is equipped with a built-in microphone, allowing you to hear sounds in front of the camera.
• Q: How do I update the firmware of the VIKYLIN camera? A: Firmware updates can be done through the secure SSL/HTTPS connection, ensuring the camera is up to date with the latest features.