Viisan S21 Large Format Book & Document Scanner, Capture A2, 26Mp High Resolution, Auto Flatten & Fingerprint Removal Technologi

Frequently Asked Questions

• Q: What is the maximum scanning size of the VIISAN Large Format Book Scanner? A: The maximum scanning size is A2, which measures five hundred ninety-four millimeters by four hundred twenty millimeters.
• Q: How high is the resolution of scanned images? A: The scanner can deliver an output resolution of twenty-six megapixels, which is five thousand eight hundred eighty-eight by four thousand five hundred twenty-two pixels.
• Q: What are the dimensions of the scanner when folded? A: The folded dimensions are one hundred twelve millimeters in length, two hundred ten millimeters in width, and three hundred ninety-five millimeters in height.
• Q: Does the scanner come with a warranty? A: Yes, the scanner comes with a one-year warranty provided by VIISAN.
• Q: What type of USB connection does the scanner use? A: The scanner uses a USB two point zero Type B connection for PC and a USB two point zero Type A for extension.
• Q: How do I use the scanner for capturing documents? A: To use the scanner, place your document under the camera and press the hand button to capture the image.
• Q: Is the scanner compatible with both Windows and macOS? A: Yes, the scanner is compatible with Windows seven, eight point one, and ten, as well as macOS ten point twelve or later.
• Q: Can I scan glossy papers with this scanner? A: No, it is not recommended to use the scanner with very glossy papers as it may lead to glare.
• Q: How fast can the scanner capture images? A: The scanner can capture images at a speed of one second per A2 page.
• Q: Can I use the scanner in low light conditions? A: Yes, the built-in high-brightness LED lamp allows for clear images even in dark conditions.
• Q: How should I clean the scanner to maintain it? A: To clean the scanner, gently wipe the camera lens with a soft, lint-free cloth. Avoid using harsh chemicals.
• Q: What happens if my scanner arrives damaged? A: If your scanner arrives damaged, you should contact VIISAN's customer support to initiate a return or replacement.
• Q: Is there a specific way to store the scanner? A: Store the scanner in a cool, dry place and keep it folded to prevent any accidental damage.
• Q: What types of documents can I scan with this scanner? A: You can scan large format journals, manuscripts, newspapers, maps, and 3D objects with this scanner.
• Q: Is there software included with the scanner for editing? A: Yes, the scanner includes OfficeCam for Windows and DeskCam for Mac, which provide editing features.
• Q: What do I do if I have trouble setting up the scanner? A: If you have trouble setting up the scanner, refer to the user guide included in the package or contact customer support.