Faqs About Candlesq:The Candle Does Not Work.A:Action:(1) Insert 2C Batteries And Make Sure The Positive And Negative Terminals Installed Correctly.(2) Slide The Switch To The ''On'' Position.(3) Remove The Insulation Sheet (Plastic Piece) From The Remote Control.(4) Point To The Candles When Using The Remote Control.Q:The Wick Of The Candle Does Not Move.A:The Wick Might Be In Static Electricity.Using A Piece Of Wet Cloth Or Wet Wipe To Rub The Surface Of The Wick Gently. It Will Begin Working Soon.Faqs About Remote Controlq:Why The Remote Control Does Not Function When Pressed?A:(1) Take Off The Insulation Sheet (Plastic Piece) From The Remote Control. (2) Make Sure The Positive And Negative Terminals Installed Correctly.Q:The Timer Function Only Works For A Few Days And Then Starts Turning On And Off At Odd Times.A:The Battery In The Remote Control May Be Depleted. Try Replacing It With A New One, Ensuring The Positive And Negative Terminals Are Correctly Installed.Q:How To Change The Battery Of The Remote Control?A:We Made A Video Which Can Help Customers Change The Battery.Q: The Timer Function Does Not Meet My Expectations.A: (1) If You Press The Timer Button On The Remote Control (2/4/6/8/10/12), The Candles Will Follow The Principle Of Being Later Than The Previous Command. (For Example, When You Press 4 And Then You Press 2 Unconsciously, The Order Will Follow 2, The Later One)If The Timer Is Already Active And The Timer Button Is Pressed Again, The Candles Will Start A New Timer.(2) If You Press The Bottom Switch To ''On,'' The Candles Will Reopen, And The Timer Will Be Canceled.Q:Is It Possible For One Remote Control To Operate Multiple Candles?''A:Yes, It Is Possible.Q: What Is The Process For Programming Multiple Candles To Work On A Single Timer?A: To Operate Multiple Candles With A Single Remote Control, All You Need To Do Is Press The Button On One Remote Control.
⚠️ WARNING (California Proposition 65): This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, please visit www.P65Warnings.ca.gov.
Frequently Asked Questions
Q: What are the dimensions of the Softflame Flameless Candle?A: The dimensions are four inches in diameter and six inches in height. This size makes it versatile for various indoor settings.
Q: What materials are used in this candle?A: It is made from one hundred percent real paraffin wax. This gives it a realistic appearance and feel.
Q: Does the candle require batteries?A: Yes, it requires two C batteries which are not included. This allows for up to eight hundred hours of usage.
Q: How do I operate the remote control?A: The remote control allows you to set timers for two, four, six, eight, ten, or twelve hours. It also has two brightness modes and three flickering modes.
Q: Is this candle safe for children and pets?A: Yes, it is completely safe for both children and pets. The flameless design eliminates any fire hazard.
Q: How can I clean the Softflame Flameless Candle?A: To clean it, simply wipe the surface with a soft, damp cloth. Avoid using harsh chemicals that could damage the wax.
Q: What is the expected battery life for this candle?A: The candle lasts up to eight hundred hours on one set of batteries. This ensures long-term enjoyment without frequent replacements.
Q: Can I use this candle outdoors?A: No, it is designed for indoor use only. The materials and remote control features make it unsuitable for outdoor conditions.
Q: Is the candle suitable for a specific occasion?A: Yes, it is perfect for all indoor occasions, including parties, weddings, and holidays. Its flickering effect adds ambiance.
Q: Does it have a timer function?A: Yes, it features a timer function with multiple settings. You can choose from two to twelve hours for automatic shut-off.
Q: What if the candle doesn't work upon arrival?A: If it doesn't work, check the battery installation. If issues persist, contact customer support for assistance or a possible replacement.
Q: Is the wax used in this candle biodegradable?A: Yes, paraffin wax is biodegradable. However, ensure proper disposal to minimize environmental impact.
Q: Does the candle emit any scent?A: No, this flameless candle does not emit any scent. It focuses on providing a realistic flickering flame effect.
Q: How do I store the candle when not in use?A: Store it in a cool, dry place away from direct sunlight. This helps maintain its appearance and functionality.
Q: Is the candle suitable for use in a bedroom?A: Yes, it is suitable for use in a bedroom. Its safe design and soft flickering light can create a relaxing atmosphere.