Media Converter

Frequently Asked Questions

• Q: What are the dimensions of the StarTech.com Industrial Fiber to Ethernet Media Converter? A: The dimensions are two inches long, one point four inches wide, and two point three inches high. This compact size makes it suitable for various installation scenarios.
• Q: What materials is the media converter made of? A: The media converter is made of aluminum. This material provides durability and helps in heat dissipation.
• Q: What is the power input range for the media converter? A: It accepts power inputs from twelve volts to fifty-six volts DC or eighteen volts to thirty-six volts AC. This flexible power input allows for various application uses.
• Q: How do I install the StarTech.com Industrial Media Converter? A: You can install it by mounting it on a DIN rail or wall. The necessary hardware for installation is included in the package.
• Q: Can I use different types of SFP modules with this media converter? A: Yes, it features an open SFP slot compatible with any standard SFP module. This allows for flexibility in using multimode or single-mode fiber connections.
• Q: Is this media converter suitable for outdoor use? A: No, it is designed for indoor applications. The operating temperature range is from negative forty degrees Celsius to seventy-five degrees Celsius, making it suitable for various industrial environments.
• Q: How do I maintain the media converter? A: To maintain it, ensure it is kept clean and free from dust. Regularly inspect the power connections to ensure they are secure.
• Q: Does the media converter require special cleaning products? A: No, you can clean the exterior with a soft, dry cloth. Avoid using any harsh chemicals that may damage the aluminum surface.
• Q: What is the expected lifespan of the media converter? A: It has a mean time between failures (MTBF) of over five hundred thousand hours at fifty degrees Celsius. This indicates a long lifespan under normal operating conditions.
• Q: Is this product covered by a warranty? A: Yes, it is backed by a two-year warranty from StarTech.com. This warranty covers defects in materials and workmanship.
• Q: What should I do if the media converter arrives damaged? A: If it arrives damaged, contact customer support for assistance with the return process. Make sure to keep the original packaging for any returns.
• Q: Can I return the media converter if I am not satisfied? A: Yes, you can return it within the specified return period stated in the purchase policy. Ensure it is in original condition for a full refund.
• Q: What technical support options are available for this product? A: StarTech.com offers free lifetime technical support for this media converter. You can contact their support team for any troubleshooting or setup assistance.
• Q: Is the StarTech.com media converter suitable for rail applications? A: Yes, it is suitable for rail applications due to its robust design and ability to withstand harsh environmental conditions.
• Q: Does the media converter support jumbo frames? A: Yes, it supports sixteen thousand jumbo frames. This feature facilitates larger packets of data for improved network performance.
• Q: What are the vibration and shock ratings of the media converter? A: It is rated for vibration according to EN 60068-2-6 and shock according to EN 60068-2-27. This ensures reliability in challenging environments.