At Electroeshop, we understand that your pet supplies are important. That's why we take extra care with every package we send. All orders are shipped in double-boxes with full insurance for additional protection, ensuring your items arrive safely.
Processing & Shipping Timeline
Processing Time: Orders are processed within 1-3 business days
Domestic Delivery: Typically 3-5 business days
Please note that delivery times are estimates and may vary based on your location, weather conditions, or other unforeseen circumstances.
Shipping Destinations
Electroeshop currently only ships to the United States.
Shipping Costs
We are pleased to offer free standard shipping on all orders within the United States.
Discreet Packaging
We respect your privacy. All Electroeshop packages are shipped with complete discreet packaging. The product name, description, sender's name, and any information that hints about the contents are encrypted. Your package will arrive without any indication of what's inside, ensuring your purchase remains confidential.
Signature Requirements
Important Note: All orders valued above $250 will require a signature upon delivery for your protection.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your shipment's progress every step of the way.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team immediately, and we will assist you in resolving the issue.
Additional Security Measures
For your protection, we may contact you for additional order verification of the payment method on certain orders.
Questions or Concerns?
For details on returns and refunds, please refer to our Return Policy page. For any questions about shipping or delivery, please contact our customer service team at support@Electroeshop.com.
⚠️ WARNING (California Proposition 65): This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, please visit www.P65Warnings.ca.gov.
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Frequently Asked Questions
Q: What are the connectivity options for the KOOLmouse?A: The KOOLmouse connects wirelessly via a USB receiver, making it compatible with any laptop or desktop that supports USB 2.0.
Q: Is the KOOLmouse suitable for both left and right-handed users?A: Yes, the slim ergonomic design of the KOOLmouse is suitable for both left and right-handed users, providing comfort for everyone.
Q: Can I use the KOOLmouse on different surfaces?A: Absolutely! The optical tracking technology of the KOOLmouse allows it to work effectively on various surfaces, enhancing your user experience.
Q: What are the dimensions of the KOOLmouse?A: The KOOLmouse measures approximately 4.72 inches in length and 2.56 inches in width, making it a compact and portable option.
Q: Is the KOOLmouse rechargeable or does it require batteries?A: The KOOLmouse operates with standard batteries, providing convenience without the need for frequent recharging.
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