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Frequently Asked Questions

• Q: What materials are the Treela Memorial Candles made of? A: The Treela Memorial Candles are made of real wax, providing a realistic appearance and feel. They are designed to look and behave like traditional candles without the risks associated with an open flame.
• Q: How big are the Treela Memorial Candles? A: The candles come in three different sizes: approximately three inches by four inches, three inches by five inches, and three inches by six inches. This variety allows you to choose the perfect size for your space.
• Q: What colors are the Treela Memorial Candles available in? A: The Treela Memorial Candles feature a color scheme as shown in the product images, predominantly showcasing red cardinal patterns. This design adds a meaningful and decorative touch.
• Q: How do I use the Treela Memorial Candles? A: To use the Treela Memorial Candles, simply insert three AAA batteries into each candle and use the remote control for operation. The remote allows you to choose different modes and set timers for convenience.
• Q: Can I use the Treela Memorial Candles outdoors? A: No, the Treela Memorial Candles are designed for indoor use only. It’s important to keep them away from heat sources and high temperatures to maintain their shape and functionality.
• Q: Are the Treela Memorial Candles safe for children and pets? A: Yes, the Treela Memorial Candles are safe for children and pets as they do not have an open flame. They provide a soft glow and are made from materials that do not emit harmful fumes.
• Q: How do I care for my Treela Memorial Candles? A: To care for the Treela Memorial Candles, keep them away from direct heat and sunlight. Regularly check the batteries and replace them when necessary to ensure optimal performance.
• Q: What should I do if my Treela Memorial Candles arrive damaged? A: If your Treela Memorial Candles arrive damaged, contact customer support immediately for assistance with returns or replacements. Ensure to keep the original packaging for any claims.
• Q: Can I use the timer function with the Treela Memorial Candles? A: Yes, the Treela Memorial Candles come equipped with a timer function. This feature allows you to set the candles to turn on and off automatically based on your preferences.
• Q: What is the battery requirement for the Treela Memorial Candles? A: Each Treela Memorial Candle requires three AAA batteries, which are not included with the purchase. Ensure to have batteries on hand for immediate use.
• Q: Are the Treela Memorial Candles suitable for gift-giving? A: Yes, the Treela Memorial Candles make excellent gifts for occasions like Christmas and Thanksgiving. Their elegant design and meaningful patterns add a personal touch to any gift.
• Q: Do the Treela Memorial Candles produce any scent? A: No, the Treela Memorial Candles do not produce any scent. They are designed to provide a safe, flameless light without the risks of wax melting or scented fumes.
• Q: Can I customize the settings of the Treela Memorial Candles? A: Yes, you can customize the settings of the Treela Memorial Candles using the included remote control. This allows you to adjust brightness and select different lighting modes.
• Q: What is the warranty policy for the Treela Memorial Candles? A: The warranty policy may vary by retailer, but generally, Treela products come with a satisfaction guarantee. Check with your retailer for specific warranty details.
• Q: Are there any hazardous materials in the Treela Memorial Candles? A: Yes, the Treela Memorial Candles contain lithium metal batteries. It is important to handle them according to safety guidelines and dispose of batteries properly.