Gomass Surface Connect to USB-C Charging Cable 15V/3A 1.8M Nylon - Compatible with Surface Pro, Laptop, Go, Book

Frequently Asked Questions

• Q: What materials is the Surface Connect to USB-C Charging Cable made of? A: The cable is made of high-quality copper wires and is shielded by a durable TPE coating. This design ensures better conductivity and longevity.
• Q: What is the length of this charging cable? A: The charging cable measures one point eight meters in length. This length offers convenient reach for charging your devices.
• Q: What is the voltage and amperage specification for this cable? A: The cable requires a voltage of fifteen volts and an amperage of three amps. This specification is essential for optimal charging performance.
• Q: How do I use the Surface Connect to USB-C Charging Cable? A: To use the cable, simply connect the Surface Connect end to your Surface device and the USB-C end to a compatible charger. Ensure the charger supports fifteen volts and three amps.
• Q: Is this cable compatible with all Surface devices? A: No, the cable is specifically compatible with several Microsoft Surface models. It works with Surface Pro three to seven, Surface Laptop one to three, Surface Go, and Surface Book one to three.
• Q: Can I use any USB-C charger with this cable? A: No, you must use a USB-C charger that supports fifteen volts and three amps output. Many standard phone chargers do not meet these requirements.
• Q: How should I care for this charging cable? A: To maintain the cable, avoid sharp bends and store it in a cool, dry place. Regularly check for any signs of wear or damage.
• Q: Is this charging cable safe to use? A: Yes, the cable has multiple protections, including intelligent chipset technology. This ensures safe charging without overheating or short-circuiting.
• Q: How should I store the cable when not in use? A: Store the cable in a protective pouch or wrap it loosely. Avoid tight coils to prevent damage to the internal wires.
• Q: Is there a warranty for this charging cable? A: Yes, the cable comes with a twelve-month warranty that includes replacement coverage. Retain your order number for warranty claims.
• Q: What do I do if the cable does not work? A: If the cable does not work, first ensure your charger meets the required specifications. If it still does not function, contact customer support for assistance.
• Q: How can I tell if my charger supports fifteen volts and three amps? A: Check the specifications listed on your charger. It should clearly state 'fifteen volts and three amps' or a compatible power delivery output.
• Q: Can this cable be used with a power bank? A: Yes, as long as the power bank supports fifteen volts and three amps output. Ensure it meets the necessary power delivery requirements.
• Q: What devices are not compatible with this charging cable? A: Devices that do not support fifteen volts and three amps charging are not compatible. Many typical phone chargers fall into this category.
• Q: Is the cable portable and easy to carry? A: Yes, the cable is designed to be portable and flexible. You can easily carry it in your pocket or bag for convenience.