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Frequently Asked Questions

• Q: What are the dimensions of the TOPGOOSE dash cam? A: The TOPGOOSE dash cam measures two point four inches in height, two point thirty-six inches in width, and one point fifty-seven inches in length.
• Q: What type of memory card does the dash cam come with? A: The dash cam includes a free sixty-four gigabyte TF memory card, which is required for operation and supports micro-SD class ten U3 speeds.
• Q: What resolution does the dash cam record in? A: The dash cam records in high-definition one thousand ninety-two zero by one thousand eighty pixels, ensuring clear video quality.
• Q: How do I install the TOPGOOSE dash cam? A: To install the dash cam, simply mount it on your windshield using the provided adhesive, and connect the rear camera to the front lens without removing the reversing light.
• Q: Can I control the dash cam with my smartphone? A: Yes, you can control the dash cam using the Viidure app, which connects via Wi-Fi to your smartphone for viewing and managing recordings.
• Q: Is the dash cam suitable for night driving? A: Yes, the dash cam features super night vision with F2.0 large aperture and WDR technology to capture clear footage in low light conditions.
• Q: How do I keep the dash cam in good condition? A: To maintain the dash cam, ensure it is regularly cleaned with a soft cloth and stored in a safe, dry place when not in use.
• Q: What should I do if my dash cam doesn't power on? A: If the dash cam doesn't power on, check the power connection and ensure that the hardwire kit is properly installed or that the battery is charged.
• Q: Does the dash cam record continuously while parked? A: Yes, the dash cam features a twenty-four hours parking mode that records continuously with low bitrate to maximize recording time.
• Q: How does the gravity-shock sensor work? A: The built-in gravity-shock sensor automatically locks footage in the event of a collision or bump, preserving it as evidence.
• Q: Is there a warranty for the TOPGOOSE dash cam? A: Yes, the TOPGOOSE dash cam comes with a standard warranty; please check the product documentation for specific terms.
• Q: What if the dash cam footage is corrupted? A: If the footage is corrupted, try formatting the memory card and ensure it is in FAT32 format, as exFAT may not work with this device.
• Q: Can I share videos from the dash cam to social media? A: Yes, you can easily download and share recorded videos from the dash cam to your social media accounts via the Viidure app.
• Q: Does the dash cam require a special type of battery? A: The dash cam is equipped with lithium-ion batteries packed with the equipment, and it is essential to connect it to a hardwire kit for continuous use.
• Q: What should I do if the dash cam arrives damaged? A: If the dash cam arrives damaged, contact customer support immediately to initiate a return or exchange process.